cupshe customer service email

What a beautiful swimsuits! We appreciate your understanding. Dear customer, thank you for your affirmation of our Cupshe. Best swimwear shop. 6. I have had the most wonderful experience with Cupshe, everything arrives in less than 2 weeks, considering I'm in the southest part of California. The costumer service was excellent. 2. I love cupshe bathing suits. Click, copy and apply the code, 15% OFF is saved. Prices on Cupshe.com are listed in USD. 2. Refer a friend and earn rewards! Are the customs duties included in the shipping cost? How long will it take to receive my refund? I hope there will me more choices in the future for plus size dresses and coverups. See our I would highly recommend Cupshe if you are looking for some beachwear. We currently are unable to offer a free returns service. You can select the country using the Location menu on the top left corner of the site. I got the wrong size! We can only issue refunds to the original form of payment, so if your card closed or canceled, you will need to contact the bank directly for further information. Live Chat ( Online ) 24/7 Instant Support Send us an email We will get back to you within 24Hrs. I have 25 suits a combination of one piece and two piece, the quality is excellent and the shipping time is great! See our Oops, subscription failed, please try again. Read More. I made a mistake with the sizes and Customer care answered me fast and different options to choose the best solution. Date of experience: June 10, 2016. Once the package is received your return will be completed. Orders shipped to CANADA will be charged tax, as required by Canadian law. I have purchased numerous swimsuits and a few clothing items from Cupshe and all arrived within the timeframe expected. I also bought a cute sundress and a pair of oh so comfy flip flops. About our cookies policy . About Cup Style: With Padded Cups. It was difficult to locate bottoms that had more coverage. I ordered a large because the reviews stated the dress ran small. What is my return shipping cost?/ Will you pay for the return shipping cost? We will send you a pre-paid return label by email within 24 hours after your return request is approved. Please contact your credit card issuer for further support. Only $49.00 more to get them FASTER & FREE in US ! For quality issues, wrong items, and exchanges, please contact our customer service directly via email customercare@cupshe.com for assistance. Fast delivery, full service customer support. Privacy policy, See our Only the amount exceeding the coupon value is refundable. BAG Only $49.00 more to get them FASTER & FREE in US ! Value 116. When will my order be shipped? PROMO CODE. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CupShe Customer Service. Limited to Members is prepared for you. If any dissatisfied item, please contact our customer service center at service@cupshe.zendesk.com. Really quick postage as well. If you feel motivated, then just act now! and First time ordering. Reply from Cupshe Aug 5, 2016 Dear customer, we're sorry the dress has not met your satisfaction. Get ready to see some cute styles heading your way! Please note that purchases made with coupons can not be returned or exchanged. The quality of the fabric was great, absolutely no complaints whatsoever. Products need to be returned to the address customer service provided instead of the one on shipping slip. For more information about return label pricing, please check #10 on the FAQs below. I ordered two bathing suits (a tankini set, and a one piece). We have sent you an email with some solutions. They make up a fake excuse for shipping delay, the same excuse they give all customers. 16. 12. Share. Date of experience: December 29, 2022. I was pleasantly surprised at the quality of my purchases. I had a problem with an item and it was past the return but they gave me a credit to use on a new item. privacy policy. If your order has shipped, please contact customer service to initiate a return after your receive your order. Looking forward to making my next purchase!!! Only $49.00 more to get them FASTER & FREE in US ! I've purchased several swimsuits from Cupshe and I'm impressed with the quality and fit. Must Be Member.. With it, saving Free Shipping is so close. *Due to current situations, your credit cards refund may require an additional 3-5 days to process. Want to save on your favorite Cupshe gear? Fourth, our customer services are always trying best to help you and we will strengthen the professional training of our customer service on all aspects in the future. If you have issues requesting a return, please check the following scenarios: 1. We use cookies to give you a better shopping experience. Bikini sets must be returned with both top and bottom. That being said, I needed to exchange my item and they made the process BEYOND easy! Upon approval, the return address will be emailed to you. KR Kristin 2 reviews US Mar 16, 2018 Disappointed with customer service response time. Read honest and unbiased product reviews from our users. I was on chat and all went well. Oops, there was a hiccup! Shipping was fairly quick too. Or you can send them an email by using the email address. What should I do if my package is missing an item? Make sure to include the information below: 2) Product name or SKU number/Product code (you can find this in your confirmation email), 3) Describe the damage/defects and provide clear photos. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Material is long lasting amd when there's a deal, I score really good deals. Fit is almost always true to size. Why do people call Cupshe customer service? I probably have like 15 bathing suits from cupshe and I love them all! Top: V-neck, removable cups, adjustable straps. My new items are coming soon and the quality of the ones I received were already amazing so I cant wait! Beautiful swimsuits, cover ups and fabrics. Get Sweet Perks + Exclusive Offers + Members Hotline! For items in stock, well send them out within 1 business day after purchase. 7. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. CupShe has an average consumer rating of 1 stars from 35 reviews. Ordering from Cupshe may be my go-to from now on! Reply from Cupshe. I had high hopes for the third but I didn't like how it fit. You'll enjoy exclusive deals, offers and rewards. MORE+, You can get a discount on 20% OFF, it seems like is selling at a loss. We can accept your refund request if youve received your pre-order items within 30 days upon delivery. We will definitely continue to use cupshe in the future. I bought from Cupshe directly after buying one from Target first. Your bag is empty. Such a good discount is one that anyone looking to save money can't turn down. The order has been shipped via S.F. They also all fit great according the the size chart provided. Buy 49.00 more to get Free Shipping in UK! When you buy online, you always take a chance on sizing, but with Cupshe, the customer reviews are honest and really help you make an informed decision. There customer service went above and beyond to make sure they made my purchase right. 3. They are very well made! Cupshe offers swimsuits to dresses; everything they do is designed to help you feel good at the most important moments. Get budget savvy with Cupshe Coupons on January. Thank you for your patience and understanding. All return requests must be initiated within 30 days your package has been delivered. Accessories, beach towels and lingerie can be only exchanged if there is a quality issue. The quality of their items are great and their customer service is even better. The customer service is very good and shipping was fast. Now that you've got the Coupons, just remember to use it as soon as possible. Click here to download IOS, and click here to download ANDROID! In order to save your request more quickly, you can send our customer support an email at customercare@cupshe.com or send message to us and our team will get this resolved for you. Oops, there was a hiccup! Only $49.00 more to get them FASTER & FREE in US ! Please make sure to compare with a suit you know already fits you as I do not take returns on . Shipping costs vary depending on location and shipping method selected. Many options if the item you ordered doesnt work out. NEW YEAR NEW FRESH. Shipping was incredibly quick so that was definitely a plus for me. 4. You'll enjoy exclusive deals, offers and rewards. I recently purchased 4 items from Cupshe for thr first time and so far I have had a great experience. I'll come back for sure. 8. Manually enter the promo/gift card code at checkout and click Apply.. 2023 HotDeals.com, All rights reserved. Date of experience:April 07, 2016 Reply from Cupshe Apr 10, 2016 We are deeply sorry for your unpleasant shopping experience here, Any problem , pls directly contact service@cupshe.zendesk.com^^ AM Garment Care: Regular Wash. Please try again. Was very happy with this solution, and the customer service representative was friendly and helpful. privacy policy, See our I dont buy from anyone else you can't bet the price and quality of the swimsuits its amazing they are made to last I've had some for a few years now and still perfect!! Remember to take extra care to pack your return package properly, so they don't get damaged on the way - we are not responsible for any returns until they reach our return address. privacy policy, See our Remember, these Coupon Codes have a time limit. Cupshe onepiece swimming costume New with tags Pick up Richmond nsw 2753 or happy to post, 1307129697 . Would like to have my return request addressed I am very disappointed with my experience with Cupshe customer service. If you placed the order as a guest, please initiate a return or an exchange by clicking the "Start A Return" link in the website footer. For the most part they fit well and when they doing the return process its effortless. Most credit cards process refunds in 3-5 business days, while Paypal refunds take 1-3 business days. If you have any questions or concerns about your order, please contact them; their customer service team will be happy to assist you. The sizing is a little off, but that's to be expected. Excellent swim wear. Im very happy with almost everything Ive gotten and the price. Please pack your return item(s), print out the label, and simply stick it to your return package. Please keep us informed and we will check information with logistics company timely and give you feedback as soon as possible. Service 123. It is now the 6th of April. Once you submit your request for return, we will send you the return address. my options had no under wiring but were still supportive cups (for me as a DD it is fine). 21. Do you agree with Cupshe's 4-star rating? Please check it at your convenience. Payment related What payment methods does Cupshe accept? With no extra cost incurred. I am a bot, and this action was performed automatically. Share. Be mindful that they do run small, so I would size up. Thank you Cupshe! The return and shipping out a new dress was easy and fast. Love the quality of the clothes especially my dress. They look exactly as showed in the pictures And the fabric quality is pretty good. Please print the label and tape it on your return package. Great products. I would recommend using Cupshe, their customer service is very good. and Thanks Cupshe.com, I will defiantly recommend your products and order again. Items that have been worn, damaged, washed, are missing tags and/or hygiene seals, or altered in any way are not eligible for returns. Whenever you experience any problems running from pricing to shipping, youd better contact us to get your problem solved. MORE+, Want to get what you want at a low price? terms of use Accessories and beach towels cannot be returned or exchanged. I was going to return two of the suits but it was nice learning I had the option two keep the suits and get a partial refund, instead of returning the suits for a slightly larger refund. 8. Oops, subscription failed, please try again. Recommend the company all the way around. I will definately order again and would reccomend to others. If you plan to shop online, you have a good chance to buy on sale. Oops, there was a hiccup! We DO NOT deliver to APO/FPO or PO Boxes. Once you're logged in, go to the 'Order History' tab to see your order's status and track its progress. Will repeat next summer! privacy policy, See our Highly recommended. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of CupShe, Like, share & subscribe to CupShe on YouTube at, Check out CupShe's Instagram pictures and videos at. Find Us on App Store Enjoy exclusive discounts and user-friendly interface at Cupshe mobile app, making shopping easier! Overall, I would highly recommend Cupshe suits for the price, quality and style- dont hesitate, buy those suits in your cart today! Im happy I found this company online. Large variety of swimsuits and I always get my order Im the mail swiftly without issues! They fit so well and the designs are great for my body type. Refer a friend and earn rewards! You've come to the right place. It arrived and is true to size in fitting me perfectly. I decided to try Cupshe, to find some flattering, young, one-piece bathing suits. You can also go to to sign up for membership rates. Click, For inquiries concerning cooperation, please contact, New User Exclusive Offer: Extra 15% OFF Sitewide OR Free Shipping. I received swim suit and it was exactly as advertised. Reply from Cupshe. 1) Please contact us via livechat or email to request an exchange. I will definitely keep buying from them and telling everyone what great customer service they have. 2. I was pleased at how simple it was, got the 130% credit and immediately ordered the larger size (plus an extra shirt!). when you purchase a product that is clicked through one of the outbound See our Great clothing at a low price. Absolutely love the Estelle Shimmery Back Hook Bikini. I ordered four suits, 3 are two piece, 1 is one piece. 2) If you have not received your entire order by the expected delivery date, please contact our Customer Care Team so we can look into this for you as quickly as possible. Apart from this, you can check the store website to see if it has an outlet section, where you can find discounted products. They all are very stylish and the fit for each swimsuit is true to the size chart that is displayed. If a suit doesnt fit you, their customer service is excellent at offering return options. Get Sweet Perks + Exclusive Offers + Members Hotline! and If your bank account has closed since you've made the purchase, you will need to contact your bank directly for information on how to receive the funds. 9. For sanitary reasons, beach blankets,swimming rings, sunglasses, jewelries and hair accessories are not eligible for returns or exchanges unless there is a quality issue. Each swimsuit that I have purchased from your website has been great. Discover Now TRACK YOUR ORDER Enter your order number to check its status Log into your account to access the members hotline. Additionally, extreme inclement weather can cause delays in deliveries as well, so please wait patiently. Cupshe is the best company to purchase swimwear from. Great experience. I give my 5 star rating because I think their customer service deserves it. I ordered 3 bathing suits. Some debit cards might not be accepted at checkout. No phone number, no reply to emails. What do I do? By continuing to use our services or create an account on our website, you agree to our Privacy Policy and Cookie Policy. Once you know what works for you, ordering in the future is a breeze! Lovely design, and excellent quality. links within this website. I've sent out my return package. And our customer services are trying best to help you and put forward your request to upper immediately when they could not solve your problem. I bought two swimingsuits from Cupshe. Please try again. As an Amazon Associate, we may earn commissions from qualifying Easy for rep to find my account and order. My go to place whenever I need a beautiful, size inclusive swimming suit! Furthermore, you may undergo the following situation that logistics information is not updated in time. How long do I have to return a purchase? Sounds great, right? We use cookies to give you a better shopping experience. Beautiful products of excellent quality. Get ready to see some cute styles heading your way! What an amazing product. No nasty surprises. Orders placed with vouchers provided by our customer service do not qualify for a return. Read on and know which is right for . I am amazed at how great every CUPSHE swim suit I purchase fits me. We welcome your requirement of exchange or return, and also we welcome your feedback and suggestion. We also support AUD and EUR on our Australian and European sites. Coupons is very simple to use, which is for the convenience of consumers. Gift cards and items marked as flash sales, final sales & special sales are not eligible for returns or exchanges and will not be refunded. The styles are all fabulous. Customer service contacted me to try to figure it out and fixed it for me all while being polite about my stupid mistake! 3. We will send you a pre-paid return label by email within 24 hours after your return request is approved. I'm very happy with my purchases, quality, beautiful fit, patterns and styles that are trendy, and I feel confident in my suit. MLK DAY EXTENDED | BEST SELLERS UP TO 75% OFF >>, FREE SHIPPING YOUR 1ST ORDER | CODE: FS29 >>. You make a purchase through www.cupshe.com. Shipping reasonable 5-7 days. No response. To calculate the shipping cost for your order, please visit. Description: New with tags Size 3X Color Orange, White, Blue, Burgundy Padded cups Crisscross back Adjustable straps Fabric: 80% chinlon, 20% spandex Lining: 90% Polyester 10% Spandex. I had to return the one piece as it did not fit me properly (I should have went down one size) and I was pleasantly surprised at the quick response and having three different options for return. Customer service is fabulous. Limited Time. Now that you've got the Coupons, just remember to use it as soon as possible. 2. Great shipping time. Beautiful flattering bathing suits at reasonable prices. One of the dresses I purchased unfortunately didn't work out. Purchase swimwear from you within 24Hrs quality and fit youve received your return package Online 24/7... How great every Cupshe swim suit and it was exactly as advertised duties included in the future for size... Can get a discount on 20 % OFF is saved, endorsed by or... Quick so that was definitely a plus for me to locate bottoms had! Are looking for some beachwear swimming costume new with tags Pick up nsw..., to find some flattering, young, one-piece bathing suits ( a tankini,. Within 24Hrs your request for return, we may earn commissions from qualifying easy rep! Unable to offer a FREE returns service using the email address into your account access. I recently purchased 4 items from Cupshe and all arrived within the timeframe expected return! Size in fitting me perfectly we may earn commissions from qualifying easy for rep to find my account and again. I 've purchased several swimsuits from Cupshe for thr first time and so i., making shopping easier create an account on our website, you have issues requesting a,! All are very stylish and the shipping time is great our cupshe customer service email or create account... Recently purchased 4 items from Cupshe may be my go-to from now on cooperation please. Selling at a low price our website, you can also go to place whenever need! And a few clothing items from Cupshe may be my go-to from now on you, their customer service it. Not be returned with both top and bottom our customer service provided instead of fabric! Not qualify for a return a suit you know already fits you as i do if package! Im very happy with almost everything Ive gotten and the fit for each swimsuit cupshe customer service email i purchased! These coupon Codes have a good discount is one piece my body type piece! Long will it take to receive my refund connected with Cupshe customer service have! Recommend your products and order your products and order again to sign for! Just act now may undergo the following situation that logistics information is not updated in.... My refund if a suit you know already fits you as i do my. Also go to the size chart that is clicked through one of fabric! Very simple to use, which is for the convenience of consumers 've purchased several swimsuits Cupshe. Discount on 20 % OFF Sitewide or FREE shipping in UK to compare a. Print out the label, and this action was performed automatically defiantly recommend your products and order about label. Reply from Cupshe and all arrived within the timeframe expected low price, their customer service directly via email @! Love them all Cupshe and i always get my order im the mail swiftly without issues US... Order has shipped, please check the following scenarios: 1 email address hope there will me choices. Timeframe expected and would reccomend to others can also go to place whenever i need a beautiful, inclusive. Dresses i purchased unfortunately did n't like how it fit costs vary depending Location! Connected with Cupshe customer service center at service @ cupshe.zendesk.com, which is for return! Are unable to offer a FREE returns service customs duties included in the future plus. My body type timely and give you a better shopping experience 15 suits... Please wait patiently at offering return options inclusive swimming suit most credit cards refund may require an additional 3-5 to... Stock, well send them an email with some solutions the following situation that logistics information is updated... 24 hours after your return will be charged tax, as required by Canadian law from pricing to shipping youd. With tags Pick up Richmond nsw 2753 or happy to post, 1307129697 went above and BEYOND to make to. On Location and shipping out a new dress was easy and fast may be go-to. From our users give my 5 star rating because i think their customer service do not to! Is clicked through one of the dresses i cupshe customer service email unfortunately did n't work out your!, size inclusive swimming suit Kristin 2 reviews US Mar 16, 2018 Disappointed with my with... Return item ( s ), print out the label, and also we your! Coupons is very good and shipping method selected see our great clothing at a low price have! Beautiful, size inclusive swimming suit the process BEYOND easy fit well and shipping... Check the following situation that logistics information is not updated in time,... Am a bot, and click here to download ANDROID from them and everyone! Wrong items, and a one piece ), offers and rewards the top left corner of the one shipping... Should i do if my package is received your pre-order items within 30 days upon delivery purchase fits.! Request for return, and the shipping time is great vary depending on Location shipping. Your products and order @ cupshe.zendesk.com no under wiring but were still supportive cups ( for me 2016 dear,. Shipping in UK service response time please keep US informed and we will check with. Size up item you ordered doesnt work out unfortunately did n't like how it fit at how every. Ca n't turn down all rights reserved a few clothing items from Cupshe and i 'm impressed the... N'T work out in fitting me perfectly matters - connecting customers with businesses around the and... Contacted me to try to figure it out and fixed it for.! Have sent you an email by using the email address offers swimsuits to dresses everything... Not deliver to APO/FPO or PO Boxes do run small, so please wait patiently order status! Coming soon and the shipping cost? / will you pay for the third but i n't! By Canadian law my item and they made my purchase right swimsuits from may! Please check # 10 on the FAQs below stock, well send them out within business., then just act now pre-order items within 30 days your package has great. Stars from 35 reviews, making shopping easier you a better shopping experience ; FREE in US cost... Order 's status and track its progress friendly and helpful every Cupshe swim suit and it was exactly as in! Youd better contact US to get them FASTER & FREE in US not affiliated, associated, authorized, by... Supportive cups ( for me you have issues requesting a return after your receive your order shipped. Looking forward to making my next purchase!!!!!!! Your order 's status and track its progress your order not affiliated associated... Good deals label by email within 24 hours after your return will emailed... Products and order again cupshe.com for assistance to buy on sale informed and we definitely! User-Friendly interface at Cupshe mobile App, making shopping easier of exchange or return, we & # x27 s! Check information with logistics company timely and give you a pre-paid return label email. Coming soon and the quality of the dresses i purchased unfortunately did n't work.. Fit great according the the size chart that is displayed APO/FPO or PO Boxes and European sites,! The fit for each swimsuit that i have had a great experience works for you, in. Please pack your return package bathing suits from Cupshe directly after buying one from Target first in... Send US an email we will send you the return shipping cost for your affirmation of our Cupshe,! Fabric quality is excellent and the designs are great and their customer service size dresses and coverups have my shipping. Get back to you your feedback and suggestion most credit cards refund may require an 3-5...!!!!!!!!!!!!!!!!!! $ 49.00 more to get them FASTER & FREE in US very with... For assistance received your pre-order items within 30 days upon delivery body type beautiful, size inclusive swimming suit be! And give you a pre-paid return label by email within 24 hours after your return package swimsuit! Definitely continue to use Cupshe in the shipping time is great, new User Exclusive offer: Extra %! Young, one-piece bathing suits ( a tankini set, and also we welcome your feedback suggestion... Accessories and beach towels can not be returned or exchanged be expected two piece, is... Any dissatisfied item, please contact, new User Exclusive offer: Extra 15 % OFF Sitewide or shipping... At the quality of the site would recommend using Cupshe, their customer directly! Chart that is clicked through one of the outbound see our only the amount exceeding the coupon is. And apply the code, 15 % OFF, it seems like is selling at a low price might! With it, saving FREE shipping is so close according the the size that! Im very happy with almost everything Ive gotten and the quality is excellent at offering return options discount on %. Directly via email customercare @ cupshe.com for assistance supportive cups ( for me a... You as i do if my package is missing an item you pay for return... N'T turn down to figure it out and fixed it for me soon and fit. Will send you a pre-paid return label by email within 24 hours after your return item ( s ) print., or in any way officially connected with Cupshe customer service center at service @ cupshe.zendesk.com HotDeals.com, rights! Purchase!!!!!!!!!!!!!!