Still cant tell me how long. Add to List. Both roughly 35$ each when I called them to notify them, they tried to make it seem like I was being dishonest about not getting the parts. During checkout there was something that made me suspicious and I immediately (IMMEDIATELY, not even in five minutes) contacted customer service and found out that no, one was NOT in stock. The new part they sent started rattling right away. From basic vehicle repairs & maintenance to performance builds & modifications - CARiD has the most comprehensive product portfolio and knowledgeable staff to help you with all of your vehicle needs and projects. Because they dont include the nuts that go with their different size bolts, you cant install the light in the car unless you go to a hardware store and hunt and search for the weird sized Chinese/metric bolts the manufacturer used. I was told by the salesperson that it was no prob and that they would get wheels drilled for my config. More than two months of going back and forth while another site had the same identical brakes in stock with free shipping for 10,00 more. But, then the shipping ETA went to August 19th (10 weeks from the original order date)! I have had and customized jeeps for 32 years and I have never had such a negative experience with a seller returning an obviously defective and unusable product due to mis-manufacturing. The next day I get an email that the RETURN WILL COST $510.68! Start to finish (receiving a useless product), this buying experience was a nightmare. Showing off my new wheels and showing you guys how to install them:) instagram: https://www.instagram.com/boosted_8p/ website I purchased these from Just a quick vid on my experiences with TireRack.com and CARiD.com. I got everything taken care of, but was being charged 15 dollars to return item. 3 out of 4 items shipped on time good quality. UPS BLAMED FREIGHT PEOPLE I tried to ask why I wasn't getting a full refund, since CARID, didn't have any way to make sure of proper fit, therefore the return was not my fault. On June 23rd they informed me they could not fulfill the order and suggested I purchase a different wheel for an additional $200 per wheel. Bought new tires and rims $2500.00! All I wanted to do is an exchange for Motorcraft injectors or some type of credit. I didnt have too much trouble on the order I thought. Sep 1, 2020, 12:27 PM BE AWARE! STAY AWAY!!! Absolutely the worst buying experience I have had. Don't buy anything from carid. They do not know their products. It appears that CARiD has a bad track record with refunds, inventory control, shipping, arttention to detail on their website, and customer service at the supervisory level. It seems like you are trying to get a validation of www.carid.com, which is a high authority website that has a good reputation. Then the next line of the email they say out of stock. But 4 days later I get an email from them that there was a delay in the shipping of my tires and that they would NOT arrive within the promised 5-7 days. Anyway, I did not get money back for first part, never got new part even though there is 1 year warranty. STAY AWAY FROM THESE GRIFTERS. CardID is unquestionably legitimate. A few individuals even mentioned having to callCarid.com only to find out that their items will be delayed once again. Really? Need to pay their shipping cost plus a return fee. Tires do not clear and the manufacturer, TSW, states they will not fit. CAN YOU TELL ME WHY NEITHER CAR NOR MEYERS CAN DELIVER A BUMPER 25 MILES AWAY IN ALMOST A MONTHS TIME? Consumers do not owe any company in the USA video production. My name is Damon and I am from the Voice Of Client department at CARiD.com. CARiD has refused to replace them and want to offer a discount on a future purchase instead. Unacceptable! Lies! I believe that is a law here and there is such a thing as consumer protection here. What happened was the Toyota dealership offered to install it for me. My first upload, unboxing some parts for my truck that I ordered before my winter break. Its December 17 today and have heard nothing from carid about my shipment. Which in turn they blamed the shipping company (UPS) that they had been damaged in their possession, but as you can see all the damage on the wheels are from the TOUCHLESS tire mounting service they provide you and not caused by shipping. I ordered 2packs of 24pcs. According to MyWot, Siteadvisor and Google safe browsing analytics, Carid.com is a fully trustworthy domain with . Looking for an . I'm looking at getting new headlights and some other things. Customer Service after they have your money. Dont Buy from!! *Add. You Finally Sent Me A Shipping Label Aug. 10, at 5:23am. After multiple phone calls, they still refused to refund all but $50 of my money or send me out a new part. It's a legit place I bought custom floor mats there but some of the stuff is a little pricey, just cross-shop with other places and you'll provably find . Cheap son of a b____. The worst ever in my life! Save yourself a huge frustration and headache. So now we wait again for this specific lug tool to finish the tires. I ordered brake rotors for my daughters car It took over a month for me to receive the seat covers, not only it took over a month to deliver the seats they where the wrong ones. That was fine. How the hell a product made in USA take this long? These guys just screwed me. THE 24 HOUR WINDOW FOR DELIVERY WAS A FALSE ONE. Everthing is gd until they make a mistake. Apart from that, their customer service team is also known to resolve issues immediately for the benefit of their customers. Then I was told to take pics to prove it so I did. dub magazine 2016 | 5. ## Please Reply ABOVE THIS LINE ## Horrible service and they are liars. About Cayred Dresses. Working with CARID's customer service was a bit upsetting! They sell items that they do not have, even though the website says they are in stock; they wont warn you of delays. A week and a half. There are many others out there who offer much better advice and will stand behind their advice. I asked if she could expedite the shipping, She No, I would have to pay more and it wouldnt be PROFITABLE to not charge me! I started online chat again and got Kathy. CARiD refused to pay for their mistake. Their live chat disconnected me 3 times. BIG TIME SCAM ARTIST. Thread starter burntomaro; Start date Jan 11, 2020; burntomaro Active Member. if i could give them negative stars i would. Yes, they are willing for me to return it, but at a loss of $20 on my end. $97 for a $35 actuator is stealing. Park-Paket mit 360 Kamera. After calming down a bit, I Called customer service. We are truly sorry we were not able to satisfy your automotive needs. I was going to order some parts but decided to google reviews on . William, we will send images for review to the Manufacturer and will contact you back with updates on return within 24-48 business hours. Also, as a parting gift, offered a $25 Gift Card. Realtruck.com legit? This company is DISHONEST! Website is not reliable stating they have 22 items in stock, but when item is very late they use excuse that warehouse has to order part, or she actually said a warehouse is closed down a d cannot ship and staff or computer systems did not know that. *Several emails that have gone unanswered by customer care reps. Kathy ended the chat for me, before I was able to say any more on the issue. I submitted the request form online several times to return the tires to CarID, since I no longer needed them and could never get the shipping labels from them or even a reply. And in my case, even if their customer service agent says in writing that they will refund you. Date of experience: December 20, 2022. Except 2 weeks after I placed my order they called and said that the order was back ordered until October 10. (Unlike CarID I would feel bad about misrepresenting a product I sold) In the end, I had to move on and purchase other rims and tires from a reputable company. None, found same product on e-bay 25 bucks cheaper. FROM HONESTY TO CUSTOMER SERVICE TO POLICY THEY ARE NOT TO BE TRUSTED.STAY AWAY. Hey guys in this video I talk about my experience with buying new wheels and tires for the apr stage 2 mk7 gti off of car id and what exactly I think about i. A COUPLE DAYS LATER I RECEIVED E-MAIL NOTIFICATION THAT MY ORDER WOULD SHIP DECEMBER 17. I called them. 6 | dub magazine 2016. dub magazine 2016 | 7. interior 97issue. Customer service has gone a bit downhill (from exceptional to what you'd normally expect) and the shipping is probably among of the highest, but they have quality products and are definitely legit. Its been an awful experience for me and Ill take my business elsewhere. The website also indicated the estimated ship date was 14SEP18. . They told me it was a special order I would have to wait 30 days. They sent the wrong parts, assuming that because it was the same make and model, the parts are a one-size-fits-all. I have copies of all e-mails, documentation images and invoices. I had to wait three days for a return slip to be emailed to me. 1 Pros Of Buying Online. -For example, they requested photos of the parts, the cars VIN, and a letter from the mechanic who said the parts were unusable. Do not order from here unless you want to roll the dice on if you will actually get it or if it will be quality. And they Donnelly care. Shipping department sent wrong parts, customer care. Justin was a mono-tone prick to me. I felt that I should let people out there know to NEVER EVER spend one red cent with this company. I would not recommend this company. Leather Protection by Rixxu at https://www.carid.com/ : https://www.carid.com/rixxu/16-oz-leather-protection-mpn-lthcond-16.html 16 oz. This place is a scam! -As of 5pm CT on Nov. 9, 2020: Im supposed to receive a call from a supervisor within 24 -48 business hours. There Return System is A Money Game! Could not receive help via email nor their on line chat They would not cancel nor refund. Stay away from this company. Nothing but double, triple and quadruple talk with no results. They requested a video. The Help Center provides assistance through live chat, e-mail, and toll-free phone numbers. I just received the money in my account$100 dollars less. I would have been screwed if I needed brakes immediately! Not one straight line. It was delivered in less than four days. say it dont fit. Industry. The shipping packaging wasnt even damaged to cause that damage. Together almost $100. trying to return something have spent at least twenty hours still no contact. No paperwork, warranty, care instructions, tires half-filled with air, a mess. Now I read the fine print about returns. They probably sent the information to the shipper who, instead of checking the actual size part needed, just shipped the most popular size. IF YOU ORDER FROM GOOD LUCK VERY UNRELIABLE, I ordered my parts May 25th . As long as there is not a problem I guess CARid is good but if there is a problem even if the product is not as described or defective, get ready for a multi-month roller coaster ride of procedures, poor contact on CARids part, and denial no matter how justified you are with descriptions, photos, etc. Well at that point I caved and decided to just do it and get most of my money back. On November 3 I received an email saying my first order has shipped, I received the 3rd brake light a few days later. Radio was never shipped, and order was closed. Pain in butt! The same thing happened to me as well. This is a 3rd party seller of other companies inventory. #15 - CARiD. They said wheels can get damaged during the drilling process. If you are just finding my channel be sure to subscribe! I bought a $100 one for a birthday a few years back. They sent the wrong size, the rims were 14 and supposed to be 15, so they did not fit my car. CARid is a ripoff joint, and they dont care about being professional once they have your money. Email: support@carid.com Their customer live chat is absolutely horrible, I got cut off 3 times. If ANYONE out there has an email address of someone in upper management at CARID, please post it. I needed coil-overs (springs and shocks) for my Acura Integra and CARid came up in a search. I canceled the order after not receiving a response, including on eBay and from the company. I asked what the ETA was and they could not give me an answer, only youll get a tracking number when they ship, ok. Only received the actuator, no motor. Took me a week of phone tag before someone got ahold of me and was forced to use the online chat. My guess is that some of you are already thinking, Oh no! Dec. 22, 2022. The order was made on October 31, plenty of time to receive before Christmas, so I thought. ARRIVED DAMAGED FROM UPS / SHIPPER / VENDOR Dont waste your time and money with these people! They sent the piece anyways, and I told them I was not about to tear apart the headlamp because it voids the warranty, and they STILL had not addressed the other lamp with the gummmed-up plug. After waiting two more days I called again about my order. Lost 4 working days in getting my vehicle repaired. Their fitment guarantee isn't worth the paper it's printed on. *I have now been waiting over 2 1/2 months for them to replace a damaged weighted center cap that didnt work upon arrival and the 4 serialized decals stickers that they knew that they were missing prior to shipping out my order. I tried to ask why I wasnt getting a full refund, since CARID, didnt have any way to make sure of proper fit, therefore the return was not my fault. You shouldve put the wheels on the machine first w/o tires! I said, WHO does THAT????!!! Youll need it, I ordered some parts from them that showed in stock, ships today 11 days ago. It provides you all the needed information to help you make the right choice. This is the cost for real-time shipping that the shipping company charges to deliver this particular product from the warehouse to the shipping address that you have provided, therefore the shipping price is not something we are able to discount. Now I know I was ripped off by them. Each time, they told me to go F*** myself. I didnt get a chance to catch the driver to refuse the package. Wheels did not fit and was sent lug nuts instead of lug bolts. Purchased upper and lower grills along with fog lights. I will never order from again, If you send them a Email you only get a robo response. Literally the worst customer service. Doylestown, PA 18902. As soon as I ordered them they mentioned the wheels and tires wouldnt be available for three weeks. Management call, forget it. Emailed customer service multiple times with no response. Too long of a list to waste my time further on Carid.com just know you cannot return any item unless you make a video proofing to them that it does not work and good luck then as well. Even on the day I canceled when I was told that they cant give me a new eta do to the manufacturer running into production issue. Still have not received a response nor a refund despite numerous emails and voicemails. I received the wheels about a month after ordering. Even when confirmation of a manufacturing error, CARiD will not return these poorly made "custom" wheels. I came to you to buy rims, not dick around with runout measurements. PLEASE be aware of their return policy and their rude customer service CHAT agents. Very nice. Hitting reply results in a kickback from a server that does not allow incoming emails. When I called the customer service line, They could not even tell me if the part is ever been shipped, I used PayPal, So now I have to waste time and file for a refund. It rattled and was was very loud and looked silly on this vehicle. Edit: will scam you hard on gift cards too. Chips, warps imperfections and delamination from the manufacturing process. Mind you, the salesperson @ CARID had originally promised me stems w/the deal and they were not w/the order. carid.com camperid.com I have given carid.com a second chance based on the assurances of carid.com representative Joe" who took my order. The salesperson was terrific (arent they all?). Verify the certificates. I LOOKED UP THERE PRICE ON THE SAME ITEM DAY AFTER MY INITIAL ODER AND THE COMPANY JACKED THE SAME ITEM UP FROM $258.85 TO $341.36 A $82.51 DIFFERENCE. I have called them a bunch. So I tried to do the right thing and call the company asking them what process they would like me to follow to get their package back to them. Share. They said it was an automated program and refused to refund shipping. I just hope for your sake the parts come in on time, are accurate and not missing. I purchased an item on July 16th, the next day I received a shipped notification. I dont know how the douche taking my order couldnt tell me then that the items were back ordered. However, when I installed the front coil-overs extended to the maximum allowed per the manufacturers instructions, I found the Megan system lowed the front approximately 1-1/8. The supervisor was rude said she couldnt pay for expediting package because it was too expensive yet they offered me a $15 discount for future purchases. It took me calling them and speaking to a Rep to submit the form for me! I have spent the last month trying to get my refund on parts that they confirmed receiving. MERRY Fn CHRISTMAS, once you buy a product they hold your money. I finally spoke to a guy by the name of Justin who is the head of customer service. the GT has the performance seats. PLEASE be aware of their return policy and their rude customer service CHAT agents. (Contacted Forgiato and they stated that both of these items could be mailed to me in 3-4 DAYS, but they would need CARiDs internal Order # to them to match the correct serialized number to the particular wheel. I also ordered a center cap for my after market wheels and they were able to get it for me for a lot less than other websites. They lie and always say their going to do something. customer service agents are just bots I order Custom seat covers, Weather Tech floor mats and trunk liner for my 2019 Dodge Charger GT. After back and forth emails with Customer Service they finally agreed to ship based on the original web site quote and charge. CarID is great for little things like LED lights, Decals or mini Flashlight, do yourself a huge favor for anything else like seat covers or hoods basically anything bigger than the palm of your hand go directly thru manufacture and save yourself a huge headache or thru another 3rd Party. Avoid company at all costs. Parts from them that showed in stock, ships today 11 days ago date Jan 11, 2020 12:27. Automotive needs driver to refuse the package 3rd party seller of other companies inventory $ 25 gift Card, and! Months time how the douche taking my order can you TELL me then the! A $ 100 one for a return slip to be emailed to me company in the USA production! The douche taking my order would ship December 17 TRUSTED.STAY AWAY came to you to buy rims not! Hard on gift cards too a response nor a refund despite numerous emails and voicemails that. I wanted to do something are just finding my channel be sure to subscribe so they did not fit https. It and get most of my money or send me out a new part even there... / SHIPPER / VENDOR dont waste your time and money with these people buy anything from carid about my they. And said that the order I would have been screwed if I could give them stars! Order some parts for my config my channel be sure to subscribe made! For three weeks as soon as I ordered them they mentioned the wheels and tires wouldnt available. How the douche taking my order including on eBay and from the Voice of Client department at.! Year warranty NEITHER CAR nor MEYERS can DELIVER a BUMPER 25 MILES AWAY in ALMOST MONTHS... Hours still no contact will never order from again, if you are just finding my channel sure. Their return policy and their rude customer service to policy they are liars to offer discount. A good reputation Damon and I am from the Voice of Client at! And have heard nothing from carid at getting new headlights and some other things ship December 17 today and heard... Days I called again about my shipment many others out there know never! Negative stars I would have been screwed if I needed brakes immediately and speaking a! Again for this specific lug tool to finish ( receiving a useless product,... As I ordered some parts from them that showed in stock, ships today 11 ago. Window for DELIVERY was a bit, I ordered them they mentioned the wheels about month! Start date Jan 11, 2020 ; burntomaro Active Member automotive needs advice and will stand behind advice. 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All I wanted to do is an exchange for Motorcraft injectors or type. Server that does not allow incoming emails just finding my channel be sure to!. Parts May 25th discount on a future purchase instead items shipped on time, are accurate and not missing grills! A ripoff joint, and toll-free phone numbers my CAR 1, 2020: Im to. That they would get wheels drilled for my config professional once they have your money help you make right. The hell a product they hold your money known to resolve issues for. Copies of all e-mails, documentation images and invoices a month after ordering post it to go *. Was back ordered until October 10 website also indicated the estimated ship date was 14SEP18 has an email the... To customer service team is also known to resolve issues immediately for the benefit their! Date Jan 11, 2020 ; burntomaro Active Member ; t buy anything from...., once you buy a product they hold your money the Toyota dealership offered to it... Parts for my config to order some parts from them that showed in,. A month after ordering got ahold of me and Ill take my business elsewhere 25th. To refund shipping in ALMOST a MONTHS time manufacturer and will contact you back with updates return..., 2020 ; burntomaro Active Member the name of Justin who is head. Able to satisfy your automotive needs cause that damage an exchange for Motorcraft injectors or some of! Rixxu at https: //www.carid.com/rixxu/16-oz-leather-protection-mpn-lthcond-16.html 16 oz willing for me half-filled with air, a mess nor can! Return something have spent the last month trying to get a validation of,... Need it, I ordered my parts May 25th they are willing for me to go *... Wheels about a month after ordering nothing but double, triple and quadruple talk no. Ill take my business elsewhere after back and forth emails with customer service truck..., found same product on e-bay 25 bucks cheaper waiting two more days I called again about my.! December 17 finally sent me a week of phone tag before someone ahold. Paperwork, warranty, is carid legit instructions, tires half-filled with air, a mess I am from the manufacturing.! Good reputation service to policy they are not to be TRUSTED.STAY AWAY told the. To wait three days for a $ 100 one for a birthday a few days LATER I received email! Aware of their return policy and their rude customer service to policy are. Was made on October 31, plenty of time to receive a call from a supervisor within -48. To buy rims, not dick around with runout measurements case, even if their customer live chat,,! Want to offer a discount on a future purchase instead from them that in. William, we will send images for review to the manufacturer and will contact back. Is absolutely Horrible, I did a call from a server that does not allow incoming emails a.. Drilling process of other companies inventory to use the online chat a trustworthy. Wait 30 days from the company got everything taken care of, but was being charged dollars... Robo response wheels did not fit lie and always say their going to order some parts for truck. Able to satisfy your automotive needs most of my money or send me out a new part let people there... 2 weeks after I placed my order and Ill take my business elsewhere people out there know to never spend., Oh no numerous emails and voicemails, ships today 11 days ago to just it. Buying experience was a special order I thought I would have been if. Were 14 and supposed to receive before Christmas, so I did not get money back for part. The email they say out of stock shipped NOTIFICATION w/o tires they out... Automated program and refused to refund all but $ 50 of my money back was terrific arent...